The first thing you should do when you discover Alexa not responding is to not be concerned. There are many options to fix the issue quickly. The cause could be as simple as power outages or downtime on the internet, to the more complex issues such as incorrect device grouping and problems with Wi-Fi, could be the cause. There could also be issues in voice recognition , or a mistake you might have made in Amazon Account Setup. Whatever the reason the advice you'll find below will help you resolve your "Alexa would not respond" issue quickly.

 

How Do I Fix The "Alexa Doesn't Respond To Commands The Alexa Doesn't Respond to Commands

You've seen Alexa telling you, "Sorry I don't know that one," or "Sorry, I am having trouble understanding you right now." These kinds of issues can occur frequently, but there are a few easy solutions to try. Here are some suggestions that you can follow:

 

Make sure that Power Is On And the Internet Is Available

Although it's a simple step, it's important to make sure that your device with Alexa has internet connectivity at all times. Verify that the Echo is connected securely and that there's no interruption in internet service.

 

Verify that the Echo's Mic is On

If you notice the solid bar or light ring in red instead of a blue solid light ring It is an indication that the microphone in the Alexa device is not working. Hit the Mic button at one of its tops to switch it back on. Once you've verified these settings, verify that Alexa is responding in response to the commands you have given it. Additionally, you might consider moving the Echo gadget closer to the location you're speaking.

 

Make Sure That Your Device With Alexa Enabled and Echo Are on The Same Network

If your device with Alexa enabled is in conjunction with an echo device, and both are both on a distinct Wi-Fi network, Alexa won't be able to respond. In this scenario ensure that your app and device are connected to an identical Wi-Fi network, and then try again to send commands.

 

Make sure the Alexa-enabled device is within the range of the Wi-Fi Network

The device that you have enabled Alexa may appear inactive due to the Wi-Fi coverage. Try moving it closer to the main router to check if that helps resolve the problem. Making it more close to the source of the network will ensure it has sufficient coverage, and therefore functioning properly.

 

Restart Your Alexa-enabled Device

Restarting your device with Alexa will help you resolve many of the issues that you're experiencing in the Alexa assistant. Try restarting the Echo device to determine whether it solves the issue.

 

Verify Your Wireless Connection

When your internet connection is not working You can start your WiFi router, and then reconnect it with the gadget. Then, check whether Alexa responds. If restarting the computer doesn't fix the problem, call your ISP for help with the issue of a weak internet connection.

 

Change The Word to Wake Up

If the procedure above doesn't solve the issue, alter the wake word on your device and check if this will help the smart device and Alexa to get functioning properly. Also, make sure that Alexa is paying attention to the words you're speaking. There's a chance Alexa has misinterpreted what you've said. Go through the Alexa past to discover what was believed to be the interpretation of Alexa.

 

RESET Your Alexa-Enabled Device Back To Factory Settings

If you follow the steps above and don't solve the issue, you may reset the settings back to the factory default settings. After you've reset the device, it's time to sign up the device with your Amazon account and then input the settings of your device into the Alexa app once more.

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